Last Updated: 03/09/2025
GoAsk (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website, groups, and forums (“the Website”).
1. Who We Are
GoAsk (“we”, “our”, “us”) is operated by a community administrator acting as the Data Controller for the purposes of UK data protection law.
For privacy enquiries, please contact us at: support@goask.co.uk
2. What Data We Collect
We may collect and process the following information:
- Account Information – name, username, email address, password.
- Profile Information – optional details you choose to share, such as interests or group memberships.
- Usage Data – how you interact with the Website, including posts, comments, and activity logs.
- Technical Data – IP address, browser type, device information, cookies.
- Communication Data – messages sent to us, including support requests or abuse reports.
3. How We Use Your Data
We use your personal data to:
- Provide and maintain the Website.
- Enable participation in groups, forums, and community features.
- Manage user accounts and authentication.
- Respond to enquiries, complaints, and reports of abuse.
- Improve the Website, including security and performance.
- Comply with legal obligations.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contract – to provide you with Website services.
- Consent – where you agree to optional features or communications.
- Legitimate Interests – to maintain security, improve our services, and moderate content.
- Legal Obligation – to comply with applicable laws.
5. Sharing Your Data
We do not sell your data. We may share your data with:
- Service providers who help us operate the Website (e.g. hosting providers).
- Legal authorities where required by law or to protect users’ safety.
- Other users, where you choose to share content publicly.
6. International Transfers
If we transfer your data outside the UK, we will ensure it is protected by appropriate safeguards, such as adequacy decisions or standard contractual clauses.
7. Data Retention
We keep your personal data only for as long as necessary to provide the Website and comply with legal obligations. Content you post may remain visible even if you delete your account, unless you request its removal.
8. Your Rights
Under UK GDPR, you have rights including:
- Access to your personal data.
- Correction of inaccurate data.
- Deletion of your data (“right to be forgotten”).
- Restriction of processing.
- Data portability.
- Objection to processing, including for direct marketing.
- The right to withdraw consent where processing is based on consent.
To exercise these rights, contact us at [Contact Email].
9. Cookies
We use cookies and similar technologies to improve the Website and analyse usage. For more details, see our [Cookie Policy] (if applicable).
10. Security
We implement appropriate technical and organisational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.
11. Children
The Website is not directed at children under 16. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact: support@goask.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
