Terms and Conditions, Disclaimer, Acceptable Use, Community Code of Conduct, and Marketplace Terms
Last Updated: 10 September 2025
1. Introduction
Welcome to GoAsk (“the Website”). These Terms and Conditions (“Terms”), together with our Disclaimer, Acceptable Use Policy, Community Code of Conduct, and Marketplace Terms, govern your use of the Website, including groups, forums, and the buying and selling section (“Marketplace”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.
2. Eligibility
You must be at least 16 years old to use the Website.
By registering, you confirm that you have the legal capacity to enter into these Terms.
3. User Accounts
Certain features require account registration. You agree to provide accurate information and keep your credentials secure.
You are responsible for all activity carried out under your account.
We reserve the right to suspend or terminate accounts where misuse or breaches occur.
4. Acceptable Use Policy
You must only use the Website for lawful purposes. You agree not to:
Use the Website for fraudulent, criminal, or unlawful activity.
Bully, harass, abuse, or intimidate other users.
Upload viruses, spyware, or harmful code.
Interfere with or disrupt the Website, servers, or networks.
Use the Website for unauthorised advertising, marketing, or sales.
Collect or harvest data from the Website without permission.
5. Community Code of Conduct
To maintain a safe and respectful environment, you agree to:
Treat others with respect, even when you disagree.
Avoid hate speech, discrimination, or offensive material.
Post content relevant to the group/forum topic.
Respect moderators and their decisions.
Report abusive or inappropriate behaviour via the proper channels.
6. Marketplace Terms (Buying & Selling Section)
6.1 Platform Only
The Marketplace is a platform for users to buy and sell items.
GoAsk is not a party to any transaction.
We do not act as an agent, broker, or guarantor for any user.
6.2 User Responsibilities
Buyers and sellers are fully responsible for their own transactions, including descriptions, pricing, payment, delivery, and returns.
Users must comply with applicable UK laws, including consumer rights, distance selling regulations, and the Sale of Goods Act.
Prohibited items must not be listed (e.g. illegal goods, counterfeit products, restricted items).
6.3 Disclaimers
We do not verify or guarantee the accuracy of listings.
We are not responsible for:
Non-delivery, late delivery, or misdelivery of goods.
The quality, safety, legality, or fitness for purpose of items.
Fraudulent or misleading behaviour by users.
All transactions are carried out entirely at your own risk.
6.4 Liability
To the fullest extent permitted by law, GoAsk disclaims all liability for any loss, damage, costs, or claims arising from Marketplace use.
This includes (but is not limited to) loss of money, items, goodwill, reputation, or data.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, or fraud.
6.5 Moderation and Removal
We may remove listings, suspend accounts, or ban users without notice if they breach these Terms.
We may refuse, restrict, or limit access to the Marketplace at our discretion.
7. Content Ownership and Licence
You retain ownership of any content you upload or post.
By posting content, you grant us a worldwide, non-exclusive, royalty-free licence to use, display, reproduce, and distribute it for the purposes of operating and promoting the Website.
We are not responsible for user-generated content and do not endorse any views expressed by users.
8. Intellectual Property
All intellectual property rights in the Website (including its design, layout, software, and branding) are owned by or licensed to us.
You must not copy, distribute, or commercially exploit any part of the Website without our permission.
9. Disclaimer
The Website is provided on an “as is” and “as available” basis.
We make no warranties or guarantees regarding the accuracy, reliability, or availability of the Website or its content.
Information, opinions, or advice shared by users in groups and forums are their own responsibility. We accept no liability for reliance on such content.
Nothing on the Website constitutes professional, legal, medical, or financial advice. Users should seek appropriate independent advice before acting.
10. Liability
To the fullest extent permitted by law, we disclaim liability for any direct, indirect, or consequential loss or damage arising from use of the Website.
We do not guarantee uninterrupted or secure access to the Website.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraud.
11. Indemnity
You agree to indemnify and hold harmless GoAsk against any claims, liabilities, damages, costs, or expenses arising from your use of the Website, your breach of these Terms, or your violation of the rights of others.
12. Reporting Abuse
If you encounter abusive, harmful, or illegal behaviour on the Website, please report it immediately to [Contact Email]. We will review all reports and take appropriate action.
13. Accessibility
We aim to make the Website accessible to all users. If you experience difficulties using the Website, please contact us so we can try to resolve the issue.
14. Third-Party Links
The Website may contain links to external sites. We are not responsible for the content, practices, or availability of those sites.
15. Privacy and Data Protection
We process personal data in accordance with UK data protection laws and our Privacy Policy [link]. By using the Website, you consent to such processing.
16. Termination
We may suspend or permanently terminate your access if you breach these Terms, the Acceptable Use Policy, or the Code of Conduct.
17. Changes to Terms
We may update these Terms at any time. Updates will be effective upon posting. Continued use of the Website indicates acceptance of any changes.
18. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Us
If you have any questions about these Terms, please contact us at: support@goask.co.uk
